Shipping & Returns

Shipping & Tracking Inspection For container orders only. Loose cargo orders are not allowed. Delivery Terms Shipping is available via EMS / USPS / UPS / DHL / HongKong EMS / HongKong TNT / BritishAirline only, all of them are express services. Air and shipping freight, please contact for further information. All delivery & freight charges are paid by customer. Charges are seasonal. bagcloseout.com will handle both export declaration and freight forwarding. We will not be responsible for import declaration or duty once the goods have been shipped. Loose Cargo can ONLY be delivered by AirFreight or Courier Service (Door to Door). There are two options when shipping via courier service.       Option 1 - Delivered directly to your door.       Option 2 - Drop ship, this service offers delivery directly to your customers preferred address.   EMS / USPS (United State Postal Service) International Door to Door Express Services Shipping Cost (Freight suitable for USA, Canada, U.K, France) Shipping is free except in the case below British Airline Cargo ServiceInternational Door to Door Express Services Shipping Cost (Only suitable for Italy, Germany) Shipping price: 31USD/KG Weight: No less than 7KGS   Note: Shipping cost is quoted on the basis of the US Dollar Shipping cost for orders with mixed items will be quoted within 2 working days For larger orders please contact our sales department   Any tracking numbers that start with EAxxxxxxxxxCN are shipped via EMS (China PostExpress Mail Service), for export records, you can track at http://www.ems.com.cn/english-main.jsp   Anytracking numbers that start with EExxxxxxxxxHK are shipped viaHongKong EMS (HongKong Express MailService), for export records, you can track at http://www.hongkongpost.com/speedpost/eng/main.htm   Any tracking numbers that start with Mxxxxxxxxxx or Vxxxxxxxxxx , are shipped via UPS, for export & import records,you can track at http://www.ups.com/WebTracking/reference?loc=en_CN with in 36-72 hours after we have the parcel mailed out. Or you can call your local UPS office for any further information;   Any tracking numbers that start with GDxxxxxxxxxxWW, are shipped via TNT,for export & import records,you can track at WWW.TNT.COM within 36-72 hours afterwe have the parcel mailed out. Or you can call your local TNT office for any further information;   Any tracking numbers that shipped via OCS(Japan Airways) To Italy, for export & import records, you can track at WWW.OCS.CO.JP within 5-7 working days after we have the parcel mailed out;   All tracking numbers that go to the following destination countries and start with EAxxxxxxxxxCN or EExxxxxxxxxHK, you can check the following websites for import records, or you can call your local post office for further information:   United States http://www.usps.com United Kingdom http://www.parcelforce.com/portal/pw/track?catId=7500082 Australia http://www.auspost.com.au/ Canada https://obc.canadapost.ca/emo/basicPin.do?language=cn France http://www.fr.chronopost.com/web/fr Ireland http://www.letterpost.ie New Zealand http://www.nzpost.co.nz/Cultures/en-NZ/OnlineTools/TrackAndTrace/Track+and+Trace.htm Singapore http://www.singpost.com/SearchIndex.asp Belgium http://etracker.emstaxipost.be/index.asp?lang=fr Czech http://www.cpost.cz/jetspeed/?js_language=en Denmark http://www.postdanmark.dk/contentfull.dk?lang=en Finland http://www.posti.fi/english/lahetystenseuranta/ Iceland http://www.postur.is/ Germany(EMS) http://www.gdsk.de/eng/index.html Italy http://www.poste.it/online/dovequando/paccocelere1.shtml Norway http://www.posten.no/ Portugal http://www.ctt.pt/CTTsite/ctt_servicosol_00.jsp?local_id1=423&local_id2=426&idioma_id=2&itemmenu=166 Sweden http://194.18.224.12/trace/godssokningInternet?lang=eng&fraktnr=&mapsize=Medium#map Spain http://www.correos.es/dinamic/plantillas/home1.asp Switzerland https://www.post.ch/en/index/uk_geschaeftskunden/ pm_versand_inland_gk/pp_pakete_gk/pp_informationslogistik/pp_trackandtrace_info/pm_trackandtrace.htm

Guarantees and Returns Q: Can you guarantee customs clearance?   A: No. However 99% of our customers receive their products successfully. In the unlikely event that your order should be seized the following company procedure will be implemented. Example: Your order value is $500 including shipping, we will discount any future orders by 10% of total value until original order cost is refunded. This discount will be held by our accounts department and released once we have received proof of seizure from issued customs documents. ( Faxed or photocopies Not Excepted ) All documentation will be returned to you.   Q: What happens if I receive a damaged or poor quality item?   A: All of our products are subject to a stringent quality control procedure. However in the unlikely event this problem should occur, we will offer a like for like exchange. Please check out ¡°return policy¡± Q: ?What is your return policy?   A: All of our merchandise comes with a MONEY BACK GUARANTEE! The product must be post-marked no later than 4 days from the day you received it. The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear. Sorry, used products cannot be credited back or exchange. By wearing the product the first time, our refund policy is voided. Used product can only be repaired for free of charge if customer sends it back to us at their own cost. The product is subject to final inspection before your return is processed. Please insure your return. We are not responsible for shipping damages or loss of item on the return. Customer pays shipping return. Please contact our sales team for return address. You MUST inform us within 4 days after you have received the package (receive date is based on our carriers tracking system) for return or exchange Q: ?What if I recieved the wrong item?   A: In the event you have recieved the wrong item you need to contact us with in 4 days from the day you received the item When Returning a product you did not order The product must be post-marked with in 6 days of receiving it and we will resend you the correct Item/items